Complaints
If something has gone wrong, we want to hear about it. This page explains how to complain and what happens next.
1. How to complain
Contact Hamilton on +44 7539 715331. Please include:
- your name and the email address you joined with;
- your MT5 login;
- what happened and when, with any trade or statement it concerns;
- what you would like us to do.
2. What happens next
- We acknowledge your complaint within 5 working days.
- We look into it using the records we hold, such as your account history, trades and statements.
- We send our final reply within 8 weeks. If we need longer, we tell you why and when you can expect it.
3. If you are not satisfied
Nothing on this page affects your legal rights.
4. Records
We keep a record of each complaint and how it was resolved, as described in the Privacy notice.